Return conditions

Important conditions:

Returns are only possible for standard items ( returns of personalized products are not accepted ).

Items must be in their original condition, without signs of use.

Return method:
1. Please send us an email at hello@mamamatekids.com , stating:
  • Order number
  • The product you wish to return
  • Reason for return (optional)

2. Refund:

2.1. If you paid online by card, we will refund the amount in the same way through the site.

2.2. If you paid by cash on delivery , you need to send the shipment back to us using the same method - cash on delivery with the option of inspection and test, such as:
• The amount must be the same as the value of the items (excluding the cost of shipping, which remains at your expense).
• We must be able to pay by card upon receipt

Costs: All shipping, exchange and/or return costs are at the customer's expense.